Exchange Policy:
1. Without prejudice to the provisions of the contractual and regulatory warranty, the consumer has the right to replace the product provided to him by (Digital Purple Store) within seven days following the date of receipt of the product, and he does not have the right to replace the product after seven days for tangible products that can be shipped via logistics companies. As for digital products, there is no replacement or return for them. All services, once requested, you agree to all store policies, including downloading files and saving them directly on your device, as (Digital Purple Store) is not responsible for any defect in that.
2. To replace a tangible product, the product must be in good condition and the consumer must not have used the product or benefited from it. (Digital Purple Store) has the right to inspect the product before replacing it to ensure its safety.
3. The consumer is not entitled to replace the tangible product in the following cases:
· If the tangible product was manufactured based on the consumer’s request or according to specifications determined by him, with the exception of products that have a defect or that do not comply with the specifications determined by the consumer.
· If the product is video tapes, discs, CDs or software that has been used.
· If the product is digital products, files, newspapers, magazines, publications, books, or other works.
· If a defect appears in the tangible product due to the consumer’s mishandling.
· If the contract covers the provision of accommodation, transportation or catering services.
· If the contract deals with the purchase of software download products over the Internet.
Return Policy:
1. Without prejudice to the provisions of the contractual and regulatory warranty, the consumer has the right to terminate the contract and return the product provided to him by (Digital Purple Store) within seven days following the date of receipt of the tangible product, and he is not entitled to that tangible product after seven days have passed. As for digital products, there is no replacement or return for them. And all services, once requested, you agree to all the store's policies, including downloading files and saving them directly on your device, as (Digital Purple Store) is not responsible for any defect in that.
2. In order to return the product, the tangible product must be in good condition and the consumer must not have used the tangible product or obtained its benefit. (Digital Purple Store) has the right to inspect the product before returning it to ensure its safety.
3. The consumer is not entitled to return the product in the following cases:
If the product was manufactured based on the consumer’s request or according to specifications specified by him, with the exception of products that have a defect or that do not comply with the specifications specified by the consumer.
· If the product is video tapes, discs, CDs or software that has been used.
· If the product is digital products, files, newspapers, magazines, publications, books, or other works.
· If a defect appears in the tangible product due to the consumer’s mishandling.
· If the contract covers the provision of accommodation, transportation or catering services.
· If the contract deals with the purchase of software download products over the Internet.
4. If the provisions of the aforementioned return policy are met, the consumer has the right to terminate the contract and return the product to (Digital Purple Store) with a refund of the amount paid.
Terms of return and exchange for tangible, non-digital products:
- Make sure that no adhesive papers on the product or its packaging are cut or damaged.
The product must be returned within 7 days for the return and exchange policies to apply to your order.
- You must ensure that the product has not been used before returning it and that it is in the same condition as when the order was received.
- You must register on the site so that the refunded balance can be placed in your account.
In (Digital Purple Store) .. Your satisfaction is our goal
For your safety, Digital Purple Store does not allow returns or exchanges of digital products, subscriptions, games, shopping cards and coupons.
You can also return tangible hardware products provided that they have not been used or opened and are in their original condition as received from (Digital Purple Store).
Q: Is there a return fee?
Yes, when returning a product that is intact and undamaged, i.e. in its original condition, the customer will bear the fees, which amount to 60 riyals, and will be deducted from the value of the returned product.
When returning a damaged product, Digital Purple Store will bear all fees.
Q: How can I exchange/return a damaged product?
A: Our customer service colleagues will be happy to serve you in this regard through the customer service available in (Digital Purple Store) or through the number +966544856585, provided that the replaced/returned product is in its original condition and in its original packaging and has not been used, opened, or the packaging features of the product have been changed.
Q: How long is the period allowed for replacement/return of a damaged product?
A: You can exchange/return the damaged product within 7 days of purchase.
Q: How long does it take to replace/return a damaged product?
A: At Digital Purple Store, we work hard to satisfy you. The exchange/return process may take up to 10 business days.
Q: In the process of return, how can I get a refund?
A: The amount will be refunded after the damaged product reaches us and its condition is verified, and then the amount is transferred to your account immediately.
Or add the amount to your account as a balance on the site and the balance is used again as you wish.
Q: In the replacement process, what steps are taken regarding this?
A: If you wish to replace the damaged product and choose the alternative product, please transfer the difference between the damaged product and the alternative product.
When the package (customer's order) is shipped and the customer is sent that the order has been executed and a message is sent to the customer with the shipping policy number, we apologize for canceling the order or stopping the order after the shipping companies have shipped and delivered it.
When the shipment reaches the customer and the shipment is returned by the shipping companies after repeated communication with the customer and he did not receive the shipment
The customer must bear the cost of the return shipment.
